Customer Testimonials
Thnkyou jace brinkley working with us on two yukon.. its greatly appreciate on ur day off u work hard for us only … and patiently … great satisfaction best price .. best service thank you all.. who worked with us..say hi to baby from us!
Came and looked at a vehicle and was helped by Ayden House. He was very kind and patient and answered all of our questions. Would definitely recommend him if you're looking for a salesman at Thompson.
Parts department was great
Keedin met us in the parking lot, took what we said we wanted and found it. If we were back and forth he went with it. Very easy to talk to, great guy!
Chance Sigman is an outstanding salesman who listens to what I am looking for and respects how I like to do business. He has sold me a Cadillac and a GMC Sierra within the last two years. I wouldn’t do business with anyone else.
My 6.2L truck had the dreaded lifter malfunction after about 6 years of use. Service center at Thompson treated me very well. No weird "diagnostic" fees or anything like that. Quentin was my service manager and I can't speak more highly of him. He kept me updated every step of the way and even called me well after he should have been home. Really appreciate his hard work and dedication. Also got an excellent loaner vehicle without any issues. These guys and gals run and excellent service center and highly recommend.
10 out of 10 if there were 10 stars. The whole experience was GREAT. Peyton Lowrance was a true professional and enjoyed working with him. I will buy from them again.
Perfect transaction .. Patrick Old found the perfect vehicle for my wife’s wants and needs. Highly recommend Patrick for all your new and used car needs.
Shout out to #pattyo (Patrick Old) for working so hard to make the purchase of my new Acadia happen!! Top notch customer service from beginning to end of purchase! Thanks for everything!!
Excellent service.
Great experience. Staff was friendly and knowledgeable. Highly recommend.
I had just purchased a 2026 GMC 2500HD from Thompson Buick, GMC, and Cadillac. Deon Greenlee made this a really easy and amazing experience! He was very clear with his communication and his motivation to get me in this truck. I thank everyone else who helped get this sale finalized! 5 out of 5 would recommend them!!
Ask for Peyton! He is amazing. He does not pressure you. He understands this is a big investment. Thompson has been good to me. This is a return buy! Won't go anywhere else.
It was recommended by the dealership to change out my air filter in my car. I declined knowing I can do that cheaper myself. I wanted to see if the air filter was actually dirty so that I could go buy one, upon raising my hood I realized that the screws to my air filter had been 'stripped' out. This is a 2 year old car and if that air filter has been changed, it couldn't be more than once. I know they have the proper tools available not to "strip" screws out. I have photos of a ... Read More Google - Oct 23, 2026
Excellent customer service, before and after the sale, bought my 4th truck from them. Looking forward to the fifth.
As always, everyone on the sales and service side at Thompson's are always professional, knowledgeable, and courteous. Recently visited the new quick lube facility. I really appreciate the comfort and design of the new facility. The extra bays make the experience even more expeditious, and the waiting area is equally clean, comfortable, and accommodating. As always, great job Thompson's! Matt Shuster
Alex, Jace, and the entire team went above and beyond to make my trade easy and fair. All the employees were very friendly as we went though the process. GREAT EXPEREANCE!!!
Alex, Jace, and the entire team went above and beyond to make my trade easy and fair. All the employees were very friendly as we went though the process. GREAT EXPEREANCE!!!
My experience with Patrick Old Sales Consultant and John Gosa Finance Manger Was very exceptional, and extremely helpful through the entire process of purchasing our car! We very much appreciated their help with the financial assistance offered to trade in our old car for the new one and they went above and beyond to help make this process so much easier for us! We will absolutely do business again in the future! --Michael Noyes and Steven Gardner thank you so much!
Great Experience, from start to finish
All the staff I spoke with were friendly and courteous. Tito was a great salesman and very informative about all the features and details that came with the vehicle I was interested in. Communication was also strong. All of these factors made the buying experience much more enjoyable!
Outstanding personal attention and helpful information even after the car leaves the lot. I have purchased 2 cars and will be back in the future for any other family member vehicle need.
If you want a no pressure car buying experience with folks who truly care and not out to simply “close the deal”! See Samuel Michel @Thompson Buick GMC of Springfield. I have purchased many cars in my time and this was one of my best experiences. They did not try to sell me anything I did not want. 10/10 recommend!
Great service! Bought a new car. Everyone was friendly and great at what they did.
This was a very nice dealership with a nice, outgoing staff. Great to work with on finding my new truck!
I just changed dealerships for my 2019 Terrain service. It was purchased at my former location.. The Service Manager was very helpful.
This is the second time we have purchased a vehicle from Thompson Buick GMC of Springfield. Once again, they did not disappoint. The level of service and professionalism is above the 5 star rating, and our saleman, Deon Greenlee, was great.
Deon Greenlee was great! This is our second experience with Thompson Sales and they once again did not disappoint. Their level of service and professionalism is above the 5 star rating and the bonus is that we love our new truck!
Keedin is an effective salesman who listened to what we wanted and then presented meaningful options while being courteous of our time.
Great to work with, why we are repeat buyers!
Mike Peters was the most helpful, informative, knowledgeable, and pressure less salesman. Thank you for all of your insight! You made the process so streamlined and our family loves our new ride. Thank you for selling the way we like to buy! We like Mike! 🙂
Mike Peters was the most helpful, informative, knowledgeable, and pressure less salesman. Thank you for all of your insight! You made the process so streamlined and our family loves our new ride. We like Mike! 🙂
It was a pleasure buying our car at Thompson’s! Brent Morris was knowledgeable about the car and all the paperwork that was involved. I would recommend him as your salesman!
Mike Peters was the most helpful, informative, knowledgeable, and pressure less salesman. Thank you for all of your insight! You made the process so streamlined and our family loves our new ride. We like Mike! 🙂
My salesperson Keedin was extremely helpful during the buying process, which went very quick and efficiently.
Had a great experience at this dealership! Highly recommend Patrick! Top notch salesman and quality selection of vehicles.
Keedin was great, and the moment I spoke to him after talking to several salesmen, I knew I had found my guy; everything about him seemed pure, honest, and trustworthy. I definitely recommend Keedin and Thompson Sales Company; everyone there was awesome and made me feel very special. For example, Keedin came and picked me up personally from the airport and actually beat me there. Also, we had a misunderstanding in the finance department, and a manager there by the name of Digger went beyond the call of duty for me and handled it right away. That is why I ... Read More DealerRater - Oct 3, 2026
Keeden was very knowledgeable about the vehicle we were purchasing. There was a lot of inventory on the lot.
Very helpful accommodating and knowledgeable
Sale men Elijah he is nice and very helpful thanks.
Had a great experience with Chance in sales. My wife and I purchased a new Gmc Yukon from another state and the experience was great with sales and the finance department as well.
It was, hands down the best exoeryweve ever had buying a vehicle. From our first interaction with Justin “Tito” Amarillas and then with John Cosa, they made us feel like part of The Thompson family. Tito, began working with my wife via the Buick (GM) website, then text and phone which led to my wife being shown the Buick Envista xx and then her test driving it. She had seen several Envista’s on the road and an image and experience in her mind before she ever drove it. She wanted to know more about it and see if it ... Read More DealerRater - Oct 1, 2026
The best place to buy a vehicle in Missouri also has a great collision repair center. Nice people as well!
Austin Terry was just such a great help to me
I’ve already written two reviews, one of which is on this page. I had a very good experience. Jace was a great salesman and the dealership is great!
We have bought multiple vehicles from Thompson. Always a pleasure to work with them. Tristan was awesome to work with and will go to him for future vehicles. He is just the best!
I had seen a Buick Enclave in a parking lot and really liked the look. I contacted Jace and set up time to meet. He was wonderful to work with. Very personable and made me feel comfortable as I looked at the Enclave and he answered all my questions. He took the time to help me set up the screen in my new Enclave for easy use and answered all my questions about how to use it.
We had a dealing with Alek Mendez he was honestly so wonderful he was super down to earth and made the truck shopping feel easier. I would definitely recommend him to anyone shopping for a new or used vehicle he will take care of you from start to finish!
Jace was great to work with. Trustworthy, fare, speedy process. I have delt with and bought several GMC at other facilities, none come close to Thompsons
We bought my Terrain from Eric Simon at Thompson’s in 2020 and had a great experience. Every service visit since has been just as good. After the April hailstorm and five miserable months dealing with insurance, we got back in touch with Eric to purchase a new truck. He and Chris made the whole process a breeze! We won’t go anywhere else, and we’ll always recommend Thompson’s. Thank you, Eric, Chris, and the Thompson family!
Alec Mendez helped me find my first pickup truck, it was a great experience! Shout out to Chris at financing, Thank you for going that extra step in helping me get a good deal!
I recently bought a Buick Envision and had a very good experience. Deon in sales let me test drive a couple of versions of the vehicle, and one of the cars I was able to test drive twice for a better comparison. There was no pressure to buy and him & his manager worked with me on the discounts as well as my trade-in value. Deon was very polite and professional. I would recommend Thompson for anyone who needs a new vehicle!
I recently bought a Buick Envision and had a very good experience. Deon in sales let me test drive a couple of versions of the vehicle, and one of the cars I was able to test drive twice for a better comparison. There was no pressure to buy and him & his manager worked with me on the discounts as well as my trade-in value. Deon was very polite and professional. I would recommend Thompson for anyone who needs a new vehicle!
5/5 Stars – Hands down the best car buying experience I’ve ever had!
I recently purchased a vehicle from Thompson Buick GMC, and I couldn't be happier with the experience. From the moment I walked onto the lot, the team was welcoming, professional, and transparent—no high-pressure sales tactics or unnecessary stress.
A special shoutout to my sales agent, Harry Oliver who was absolutely phenomenal throughout the entire process. He took the time to listen to exactly what I was looking for, walked me through all the features and options, and answered every single question with patience and expertise. He ... Read More Google - Sep 20, 2026
We had an excellent experience working with Jace! He was professional, efficient, and made the process incredibly smooth. We drove several hours to purchase with a trade-in and two toddlers in tow; so we especially appreciated how well he coordinated everything ahead of time. Jace was knowledgeable, responsive, and genuinely easy to work with. His professionalism and attention to detail made a big difference in our experience. We would absolutely recommend Jace/Thompson Sales to anyone looking for a straightforward, professional, and hassle-free experience!
Harry, Vince and Anthony were all good to work with. Appreciate it.
First time dealing with Jace, and was impressed with his professionalism. Easy to talk with and puts customer’s needs first. Highly recommend Thompson Sales.
Jace was absolutely amazing! As a woman buying a car alone he made it no pressure easy fast and uncomfortable experience showed me what was available in my budget made the deal easy and fast for everyone involved. The experience was quick and easy. Jace is very efficient and extremely. I would definitely recommend people to him and also buy a card from him again in the future.
very professional from the lady at the front desk to the salesman who was very professional and explained everything and the financial man was so nice and helpful very professional just a overall great experience i couldn't imagine buying a vehicle from anybody but Thompson gmc
Thompsons is a great place to buy a vehicle. This was our second time buying from them and it was just as good of an experience as the first. Our salesman, Haden Ramsey, was excellent. I would highly recommend Thompsons and Haden to anyone thinking about buying a new vehicle.
Patrick O was the best! He helped us buy a car for my mother. He was so kind and worked to get us the deal we needed. Thanks Patrick!
Tristan is an awesome salesman to work with! John C the finance manager was great to work with. Highly recommend!
They finished it, and they made it work, but waited 2 weeks for them. And had a warrenty that provides a rent-a-car... finally got it the last 2 days. I mean... really? Whats the deal? Guess their to worried about selling cars than satisfying customers. JS.
Worked with Patrick to get my car yesterday. He was fantastic and went above and beyond!
We came to Thompson in search of a replacement vehicle after a car accident totaled out our other car. Our experience was top tier! So thankful for Miles, Hunter, Tayt, and John G. for guiding us through the car buying process. They were transparent & honest, which definitely put us at ease. 10/10 recommend if you're looking for a new or used vehicle!
Great place, I messaged a salesman about what I was looking for (Patty-O) told him exactly what I needed out of it, where I wanted to be as far as price/mileage and year, he made it happen with a truck that hadn't made the internet yet, he wasnt pushy, and they are one of the few if not only dealership in town that doesnt get pushy about using in house financing.
I was pleasantly surprised at Thompson, the price was fair, PattyO was NOT pushy at all, most dealerships get pushy from the sales to finance about utilizing their in house financing, but i didnt get that here. I told them I wanted to use my credit union, ok no problem, well just treat this as a cash deal. Highly recommend going here
I could not be more pleased with Thompson Cadillac Sales Company's salesman Eric Simon as he worked with me on getting my new 2026 CT5 Red Cadillac. He was very reponsive to all my questions and made sure they were all answered. He was very professional, courteous, and friendly. I had used their Service department before but this was the first new car I purchased from them. I would do it again.
Title Clerk Lacey employs her inherently rude and condescending demeanor to cover up poor business practices that are fineable and could risk her company's license. Don't worry Lacey, I've reported you to the proper authorities.
Thompson Sales, hire better employees who conduct legal business. Lacey, be mindful of how you present yourself and your company's mistakes in the future. Your coworker was genuinely kind and apologetic; I originally was inclined to be forgiving and accept your company's mistake, until I had to consult with you. Maybe you could learn from her. I wished I had ... Read More Google - Sep 8, 2026
Bobby truly goes above and beyond to help his customers find exactly what they’re looking for! Our family has had nothing but great experiences with him as our salesman. He’s always helpful, knowledgeable, and willing to go the extra mile. We couldn’t recommend Bobby enough! 👏
Jace has helped us with several new vehicles and we have loved everyone of them! He is very professional and courteous!
Bobby is truly awesome! He's been fantastic to work with on the purchase of my new vehicle... he knows his stuff; and makes the whole process so easy and enjoyable. Most of all, he makes you feel like family. He's the Best!
When it comes to dealerships, Thompson is the undisputed gold standard! Their team is honest, friendly, knowledgeable... and they treat you like family. Have bought several vehicles from them going back decades, and keep coming back.
This is by far the best dealership I've ever dealt with. The staff weren't pushy at all. They asked me which vehicles I wanted to see and only brought those ones up front. Everyone from the salesman to the owner were very friendly and willing to answer questions and explain things. I ended up purchasing my new suv here and couldn't be happier with my overall experience.
We had a great experience with our vehicle purchase. It was quick, efficient and straightforward.
Tito was amazing and very helpful to work with like he always has been. I recommend him to everyone. I speak to thank you David Jungers.
We had a great experience buying a car from Jace! Jace made it easy and was patient while we took time to make a decision!
Hunter was great to deal with. Not pushy at all.just didn't have the truck and color I wanted. I will definitely come back to Hunter next time!
Jace was wonderful to work with! He made the whole process so smooth, and have everything ready before we stepped foot on the lot!!
Got there at 745 am didn’t get done until 1015 which to me is to long to wait
Fantastic service. Comfortable waiting areas. Personable and knowledgeable staff. Easy to work with. Would shop for a vehicle here again.
THIS IS THE THIRD VEHICLE I HAVE PURCHASED FROM THOMPSON'S I HAVE ALWAYS BEEN TREATED WITH RESPECT AND COURTISY. GRAET STAFF. THANK YOU VINCE AND TOM.
He has always came thru for us. I've gone back a few times with questions, he always helps. Very polite and knows his products.
Three open bays and was told that they were booked for the night. Despite being open for another hour.
Was told an oil change would take 1.5 hours, it took 3.5 hours and everyone else in the waiting room had the same experience. Give a more accurate estimate so people aren’t stranded and inconvenienced please!!!
2026 Buick Envista remote purchase. Unfortunately the staff at Thompson is still in the Stone Ages and doesn't know how to close out an out of state purchase. Bobby was nice but lacked the knowledge to get us to the finish line. Their manager Adam is arrogant and has zero people skills.
Good service and easy to deal with. I had to be somewhere and once the numbers were agreed upon they really took my time seriously and got me in and out.
Jace has made every experience at Thompson a great one! I have purchased 5 cars from Jace over the years and have been completely satisfied every time! I highly recommend reaching out to Jace when you are in the market for a new car. No pressure, great deal, and available for any support after the sale.
Keedin is a great salesman to work with! He is easy going and uses no pressure tactics. He is knowledgeable and works hard to make the process easy.
You can't ask for better and friendly people.They go above and beyond to take care of all your needs. They are just great place to buy your next vehicle.
Really enjoyed doing business with Keedin and Thompson sales. They made what can be a very stressful time pleasant and actually fun. Thanks
We love Tito. He sold us a new Denali in 2015 and came to the house and helped us set up our garage door opener and other devices. He has come to help us set up our new Serria as well. He is professional and still friendly.