It was recommended by the dealership to change out my air filter in my car. I declined knowing I can do that cheaper myself. I wanted to see if the air filter was actually dirty so that I could go buy one, upon raising my hood I realized that the screws to my air filter had been 'stripped' out. This is a 2 year old car and if that air filter has been changed, it couldn't be more than once. I know they have the proper tools available not to "strip" screws out. I have photos of a ... Read More

Full review text opened.

Google - Oct 23, 2026

It was recommended by the dealership to change out my air filter in my car. I declined knowing I can do that cheaper myself. I wanted to see if the air filter was actually dirty so that I could go buy one, upon raising my hood I realized that the screws to my air filter had been 'stripped' out. This is a 2 year old car and if that air filter has been changed, it couldn't be more than once. I know they have the proper tools available not to "strip" screws out. I have photos of a very clean air filter once I got it open. Being a female doesn't mean you should be suggesting services which don't need to be done and ruining my screws so it makes it harder for me to change it out myself. I won't take it back for service here.

Excellent customer service, before and after the sale, bought my 4th truck from them. Looking forward to the fifth.

Read at DealerRater

As always, everyone on the sales and service side at Thompson's are always professional, knowledgeable, and courteous. Recently visited the new quick lube facility. I really appreciate the comfort and design of the new facility. The extra bays make the experience even more expeditious, and the waiting area is equally clean, comfortable, and accommodating. As always, great job Thompson's! Matt Shuster

Alex, Jace, and the entire team went above and beyond to make my trade easy and fair. All the employees were very friendly as we went though the process. GREAT EXPEREANCE!!!

Read at DealerRater

Alex, Jace, and the entire team went above and beyond to make my trade easy and fair. All the employees were very friendly as we went though the process. GREAT EXPEREANCE!!!

Read at DealerRater

My experience with Patrick Old Sales Consultant and John Gosa Finance Manger Was very exceptional, and extremely helpful through the entire process of purchasing our car! We very much appreciated their help with the financial assistance offered to trade in our old car for the new one and they went above and beyond to help make this process so much easier for us! We will absolutely do business again in the future! --Michael Noyes and Steven Gardner thank you so much!

Great Experience, from start to finish

All the staff I spoke with were friendly and courteous. Tito was a great salesman and very informative about all the features and details that came with the vehicle I was interested in. Communication was also strong. All of these factors made the buying experience much more enjoyable!

Outstanding personal attention and helpful information even after the car leaves the lot. I have purchased 2 cars and will be back in the future for any other family member vehicle need.

Read at DealerRater

If you want a no pressure car buying experience with folks who truly care and not out to simply “close the deal”! See Samuel Michel @Thompson Buick GMC of Springfield. I have purchased many cars in my time and this was one of my best experiences. They did not try to sell me anything I did not want. 10/10 recommend!